Shipping & Delivery

Delivery Information

Direct – All orders are dispatched directly from our New Zealand warehouse.

All of NZ – We ship to all New Zealand addresses, including PO Boxes, parcel collection locations and rural addresses.

New Zealand delivery rates & options

Delivery anywhere in New Zealand.

All orders are sent out via Courier Post and your order can be tracked to your door via the Courier Post website.

Deliveries are processed weekdays and can be expected in 1-3 business days.
Rural: Delivery to rural addresses can add an extra day to the standard targeted delivery times.

Track and Trace Delivery
Cost of Delivery is from $4.90 for smaller sized orders. Exact shipping costs will be displayed during checkout. Larger quantities, for example bulk grain orders, the courier price will be quoted.

Deliveries outside of main cities may take longer.

This is a non-signature courier service.
Please put in the comments, during your order, if you require signature only delivery.

From time to time the courier may leave a card, if you are not available at the time of delivery and the courier doesn’t feel safe to leave the package… or if you requested signature only and you are not there at the time of delivery. For this you will need to collect your parcel from the nearest Courier Post Office, or arrange for re-delivery.

Tracking the delivery status of an item

Once your order has been dispatched you’ll receive an email with your tracking number and a link to the Courier Post website for you to track your order.

If you created an account during checkout you can login to your account and check to see if your order has shipped from My Account. When your order has shipped you will also receive an email from Home Brew Shop with a Courier tracking number.

You can use your tracking number to track the delivery status of your item on the Courier Post website.

If you’ve placed your order as a “guest account” you’ll receive an email with your tracking number, after it has been dispatched.

Please contact us if you need any further updates.

Courier Delays

All Courier Services in New Zealand can experience periodic delays due to spikes in demand, weather conditions, etc. We are unable to contact the courier to ask for shipping updates until they have dealt to their backlog.

You can view Courier Post’s current notifications, tracking details & contact information here.

Forgot something?

If you’ve just placed an order and need to add an item, email us as soon as you can with your order number and the product you want. If we catch your message before packing your order, we’ll let you know whether we can add it, what it costs and how to pay.

Please wait to hear back from us before placing a second order if you’re hoping to avoid another delivery charge. Separate orders are usually packed and shipped separately, and we can’t guarantee changes once processing is underway.

Damaged item

If an item has been received damaged please let us know within 7 days after receipt of your order.

Please contact us via return email of your order confirmation, include as much detail as possible with photos of the box and damaged item(s).